Safety first
How we keep OyaLink safe
Every measure below is designed to protect customers, support honest providers, and keep bad actors off the platform.
Safety overview
Identity checks
Phone, email and ID screening for every active provider.
Secure communication
In-app chat with scam-pattern detection and link guards.
Secure payment processing
Payments are processed by our licensed payment partners after you confirm the service is delivered.
Review monitoring
Reviews are tied to real bookings; fakes are removed.
Human moderation
Our trust team reviews escalations within hours.
Fraud prevention
- • Suspicious activity monitoring across chat and bookings
- • Fake account prevention via phone & device fingerprinting
- • Review moderation tied to real bookings only
- • Continuous provider verification
- • Easy scam reporting in every conversation
Customer protection
- • Structured dispute support with a 48-hour SLA
- • Provider accountability scored on every job
- • Secure payment processing through licensed partners
- • Clear escalation path to our trust team
Report a problem
If something doesn't feel right, tell us. We investigate every report.