How we verify pros
Every verified provider completes multiple identity, business, and quality checks before receiving an OyaLink verification badge. Verification is continuously reviewed as providers deliver services, ensuring trust is maintained—not just earned once.
Why verification matters
OyaLink's Trust & Verification process helps create a safer marketplace for customers and providers by reducing fraud and promoting high-quality service professionals.
Verification process
- Step 1Seller Agreement
Accept the OyaLink Seller Agreement before starting verification.
- Step 2Phone Verification
Verify your phone number using a secure SMS OTP powered by the Termii Verify API.
- Step 3Email Verification
Confirm your email address through a secure verification link.
- Step 4Selfie Verification
Capture a live selfie for facial verification and identity matching.
- Step 5Government ID Verification
Upload your NIN, National ID, Driver's Licence, International Passport, or Voter's Card for review.
- Step 6CAC Verification (Business Only)
Business providers upload CAC registration documents for verification.
- Step 7Proof of Address
Upload a recent utility bill, bank statement, or government-issued address document.
- Step 8Admin Review
Our Trust & Safety team reviews submitted documents before approval.
- Step 9Trust Score Generated
Your Trust Score, verification level, and provider badge are calculated automatically.
- Step 10Listing Published
Once approved, your listing becomes eligible for search, bookings, and marketplace recommendations.
Verification badges
Earned over time — never bought.
Passed ID + selfie checks.
Registered business documents confirmed.
Consistently 4.5★+ from real bookings.
Replies in under 15 minutes on average.
12+ completed jobs with no unresolved disputes.
Verification Levels
As providers complete more verification steps and consistently deliver excellent service, they unlock higher trust levels across the OyaLink marketplace.
Phone and email verified. Eligible to begin the verification journey.
Identity verified through selfie and government-issued ID.
Business documents and proof of address verified where applicable.
Outstanding performance, excellent customer ratings, and long-term marketplace trust.
How your Trust Score is calculated
Every provider receives a dynamic Trust Score that helps customers identify reliable professionals. Your score updates over time based on your verification status and marketplace performance.
How rankings work
OyaLink ranks providers using performance signals, not bids. The goal is simple: surface the pros most likely to deliver a great job for your specific request.
- Response speed
- Review quality
- Completion rate
- Customer satisfaction
- Recent activity
- Dispute history
Frequently Asked Questions
How long does verification take?
Phone and email verification are usually completed within minutes. Government ID, CAC, and proof of address reviews are typically completed within 1–2 business days.
What ID documents are accepted?
We accept NIN, National ID Card, Driver's Licence, International Passport, and Voter's Card.
Why was my document rejected?
Documents may be rejected if they are blurry, expired, cropped, unreadable, or do not match your account information.
Can I update my documents?
Yes. You can replace rejected or outdated documents anytime from the Trust & Verification Center.
How is my Trust Score calculated?
Your Trust Score is based on identity verification, profile completeness, customer reviews, response speed, job completion rate, dispute history, and ongoing marketplace activity.
How long does approval take?
Most verification requests are reviewed within 24–48 hours, although complex cases may require additional review.
Is my information secure?
Yes. Your documents are stored securely using private storage, encrypted connections, signed URLs, and strict access controls. Only authorized reviewers can access verification documents.